Return & Exchange

Lily Hannah Apparel offers a 14-day Return and Exchange Policy

To start the return or exchange process please send an email to info@lilyhannah.co.za, providing the following information:

• Order
• Reason/s for return
• Whether you would like a refund or an exchange.
• The address to which the exchange must be sent.

Once your return request is received, we will send you the instructions on how and where to send your package.

Please note that the item(s) must be in a new and unworn condition, with tags and original packaging intact. To qualify for a return, the item(s) must be in the same condition that you received them and undamaged in any way.

Items sent back to us without following the process outlined above will not be accepted.

REFUNDING A RETURN

We will notify you once we have received and inspected your return, and confirm the status of the refund. If approved, you will be refunded on your original payment method. Credit card refunds can take up to 10 business days to reflect on your credit card statement.

SHIPPING COSTS FOR A RETURN

Lily Hannah Apparel will only cover the shipping costs for returns or exchanges if there is a proven factory defect otherwise it will be for the Customer’s account.

To minimize returns due to incorrect sizing, we encourage you to use the sizing guides before placing your order.